Dispatcher

This is an exciting opportunity to join the Process Improvement Team at UtiliQuest, LLC as a Dispatcher supporting our Southeast Region. UtiliQuest, LLC, a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas and the Eastern US from Florida to New York with over 2,800 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

In this role, the ideal candidate will manage technician schedules, assign tasks, and coordinate communication between customers, technicians, and other departments. You’ll track work status, update records, and ensure timely completion of service requests.

Connecting You To Great Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What You’ll Do As a Dispatcher

• Manage and prioritize technician schedules, tasks and quotas to efficiently meet customer needs
• Dispatch orders, messages, and special instructions to technicians and other departments
• Track work status, provide updates, and escalate issues as necessary
• Create, manage, and close tickets while updating logs as needed
• Handle and process data from multiple sources
• Create maps, upload permits, and handle related documentation
• Keep records of service calls and work orders
• Monitor and respond to customer and technician communications to resolve scheduling or service conflicts
• Other duties as assigned

What You’ll Need

• To be 18 years of age or older
• Authorization to work in the United States for this company
• High School Diploma, GED equivalent, or relevant work experience
• At least one year of previous dispatch experience is preferred
• Strong written and oral communication skills
• Basic computer skills is preferred

Physical Abilities & Exposures

• Routinely: use keyboard & mouse
• Occasionally: climb stairs, stand, walk and operate vehicle

Salary Range $xx (remove if not applicable)

Why work with us

Your career here is more than just a job — it’s your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

UtiliQuest, LLC (“UtiliQuest”) is a quality provider of damage prevention and infrastructure-related services specializing in underground facility locating serving the gas, electric, and telecommunications industries. Headquartered in Alpharetta, Georgia, we have provided locating services since 1985 and proudly serve clients in eighteen states including the District of Columbia. Our experience, innovation, and commitment to providing value-added services have resulted in safer excavations, reduced damages, and improved data accuracy. Our commitment to innovating new technologies specifically designed for the damage prevention industry has given our clients a clear and documented advantage to the common goal of reducing damages. This commitment combined with the people behind it is the foundation of our culture.

To learn more about our company and benefits, please visit our website UtiliQuest Careers

Building stronger solutions together

Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.