Big Fix L3 – Mumbai

Hi.

Greetings!!

Anunta Technology Management Services is a well-established provider of IT infrastructure management and end-user computing solutions, focusing on delivering managed services to businesses globally. Over the years, the company has built a strong reputation in the technology management sector, primarily by helping organizations optimize their IT systems, reduce costs, and improve operational efficiency. Anunta serves clients across various regions, with a presence in key international markets, including the United States, the United Kingdom, the Middle East, and parts of Asia.

Role:- Bigfix L3

Experience:- Min 3-4Yrs relevant in Bigfix Tool

Location:- Mumbai

Notice Period:- Immediate Joiners

Shift timings and working days:- General Shift, 5days working

Graduates with Excellent communication skills

JD –

Patch Management & Deployment:

• Perform patch deployment activities across endpoints and servers.
• Troubleshoot failed patch installations and remediation.
• Monitor and report patch compliance status.

BigFix Client Management:

• Install, configure, and troubleshoot BigFix clients on endpoints.
• Ensure client connectivity and resolve communication issues.

Fixlet & Baseline Management:

• Deploy Fixlets, Tasks, and Baselines for software installations and security updates.
• Monitor and troubleshoot deployment failures.

OS Deployment & Upgrade:

• Assist in OS image deployment using BigFix OSD.
• Deploy Windows 10/11 upgrades and troubleshoot upgrade failures.
• Support driver and application package deployment.

Console Administration:

• Manage user roles and permissions in the BigFix Console.
• Generate reports on system compliance and vulnerabilities.

Troubleshooting & Issue Resolution:

• Resolve client-server communication issues.
• Analyze logs and error messages to diagnose and fix problems.
• Work with L3 teams for escalated issues.

Compliance & Security Enforcement:

• Ensure devices comply with corporate security policies using BigFix.
• Assist in policy enforcement and remediation of non-compliant devices.

Reporting & Documentation:

• Maintain documentation for configurations, troubleshooting, and deployments.
• Generate weekly/monthly compliance reports.